exclusion

Privacy Policy

Last Updated: [11.12.2024]

This Privacy Policy describes how Fetura CLOUD – FARMWATCH PRO (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you use our Service.

1. Information We Collect

We may collect the following personal information:

  • Contact Information: Name, last name, email address, phone number
  • Business/Farm Information: Farm address or location information
  • Usage Data: Information about how you interact with the Service (e.g., sensor readings, alert preferences, logs)
  • Device Information: IP address, browser type, device identifiers, and other technical information.

2. How We Use Your Information

We use your personal information to:

  • Provide, maintain, and improve the Service
  • Send you alerts (e.g., SMS, email, calls) in situations you have configured, such as high/low temperature or feed level changes
  • Respond to your inquiries and provide customer support
  • Comply with legal obligations and enforce our Terms

3. SMS and Communications

By providing your phone number, you consent to receive text messages related to the Service. You can opt out at any time by following the instructions in the SMS or contacting us. We comply with U.S. and Canadian regulations governing SMS communications, including the Telephone Consumer Protection Act (TCPA) in the U.S. and Canada’s Anti-Spam Legislation (CASL).

4. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third parties who assist us with hosting, data analysis, email/SMS delivery (e.g., AWS Pinpoint), and customer support.
  • Legal and Compliance: Authorities if required by law, legal process, or to protect our rights.

We will not sell your personal information to third parties.

5. International Transfers

If you are located in Canada, your personal information may be transferred to and stored on servers in the United States. By using our Service, you consent to such transfers, which are subject to applicable data protection laws.

6. Data Security

We take reasonable measures to protect your personal information. However, no security measure is foolproof, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as access, correction, or deletion. Please contact us to exercise these rights. We may require proof of identity before honoring requests.

9. Children’s Privacy

Our Service is not intended for individuals under the age of majority. We do not knowingly collect personal information from children. If you believe we have, please contact us, and we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last Updated” date. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about our Privacy Policy, please contact us at:
Email: [privacy@feturacloud.com]
Address: Augustowo 6 86-022 Dobrcz POLAND